staff service evaluation and management system applied to service industry

1,Communicating with PC through a serial port, 2, can realise more applications through software developmental interface

System introduction

Customer feedback is the benchmark to improve service; respect customer feedback is an important way to win trust. Emphasis on service quality, strengthen the service measures has been the consensus of the window service sector. At the same time as the demands of customer for service quality and efficiency have become increasingly, but also promoted the window industry, continually improving their services. But now the window industry, lack of real customer feedback, service improvement is subjective, no objective quantitative basis of the window evaluation.

Sundyn service quality evaluation systems are the customer complaints and evaluate independently for service staff attitude, service efficiency, and service levels etc. other aspects completely. The system statistic and analysis automatically and also allows the system to keep abreast of satisfaction degree of customer about the service quality of each staff member, thereby effectively supervise and improve the service quality of staff.

Sundyn service quality evaluation system can be used in banks, hospitals, telecommunications, postal services, insurance, civil aviation, railways, railway stations, power companies, gas companies, and hotels service center and business window of service industries; And also widely used for administrative services Hall, commercial, taxation, Technical Supervision, customs, public security, traffic management, Transportation Authority Business Office, Labor Bureau, Personnel Bureau, Social Security Center, real estate trading center and the card, the work window of other government departments. 

System functions

1)Supply objective quantitative basis for appraisal management of the window service quality. 

2)The end of each service, the customer or the clerical personnel can evaluate and complaints to staff service attitude, service efficiency and service levels etc.other aspects automatically, the system in real time statistical analysis automatically, the manager may know the service attitude, service efficiency, and service levels etc. other aspects of performance of each staff at any time through the system, thereby supervise and improve the service quality of staff effectively. 

3)Increased the efficient and effective ways to express their views for customers, avoid the phenomenon of unable complaints and complaints chaos.

4)Real-time system and complaints remind function allow the managers can discover and solve problems in time, avoid further escalation and intensify of the conflict.

5)To solve the exist problem that face to face inconvenience management, bad management between window managers and window staffs. 

6)The products not only rich the contents of management tools of managers, but also improve the management level and imagine

Business Process

Customers or operational people came to the counter, staff or service personnel press voice control button "Welcome",the evaluator play voice "Welcome", the service ended, staff or service personnel press voice control button "Please evaluate”, the evaluator play voice “please evaluate for my service”, remind the customer or operational people to press button for evaluation. After customer or operational people pressing button for evaluation according to the service quality of service staffs, the evaluator play “thanks” evaluation is completed. The evaluation data transmitted to the server through ***mode.The server aggregate and storage manage evaluation datas,and Generate various reports of web forms. Managers through web query landing, print, comparative analysis of results, to achieve real-time management of Windows services. 

Product description: Don not need wiring, do not need the power converter, do not need the voice controller and communication controller etc equipment, easy installation and maintenance, supporting employee identity, the evaluation result specific to every staff, welcome, please evaluate, a meter outside, thanks etc voice prompt are supported, volume adjustable; it can combine with customers’ existing business system closely through software development interface ,the evaluation result and integrated service business is one-to-one closely, accomplished "one thing one evaluation" truly,and it can prevent cheating, improve work efficiency;  D02 type evaluate complement identificates the staff’s identity through the staff reclined card.

Product features: communicating with PC through a serial port, stable performance, but realise more applications through software developmental interface.

Applicable scope: It’s suitable for every window of mounting evaluate implement have a computer or terminal, and these computer in the same local area network, computer or terminal have serial environment of free.

Topology map

staff service evaluation and management system applied to service industry