Let Customer Satisfied-Widely used Six Button USB Type service quality evaluation equipment to service hall and window

1,easy to install and maintain; 2,volume is adjustable 3,USB interface. 4 widely used, warmly welcomed device

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1 System introduction

Customer feedback is the benchmark to improve service; respect customer feedback is an important way to win trust. Emphasizing  on service quality and strengthening  service measures have been the consensus of the window service sector. At the same time, demands of customer for service quality and efficiency have stimulated window industry to improve their services continually. But now the window industry lacks real customer feedback. Service improvement is subjective and there is no objective, quantitative basis for evaluation.

Using Sundyn service quality evaluation system, customers can complaint and evaluate staffs' service attitude, service efficiency, and service levels etc independently.  The system calculate and analyze the evaluation data   automatically and  then send to servers for leaders’ to refer to . it is a stimulate both to those hard-working staff and to those who are yet not qualified enough.

2 Application

Sundyn service quality evaluation system can be used in banks, hospitals, telecommunications, postal services, insurance, civil aviation, railways, railway stations, power companies, gas companies, and hotels service center and business window of service industries; And also widely used for administrative services Hall, commercial, taxation, Technical Supervision, customs, public security, traffic management, Transportation Authority Business Office, Labor Bureau, Personnel Bureau, Social Security Center, real estate trading center and the card, the work window of other government departments. 

3 System functions

1) Supply objective quantitative basis for evaluation and management of the window service quality. 

2) If the evaluation is not satisfactory, staffs or leaders can find the reason; whether it is because attitude, service efficiency, professional level or not , thus staffs can improve effectively. 

3) Increase ways for customers to express their views; avoid the phenomenon of unable to complaints or complaints chaos.

4) improve the public image of the company;

5) As service becoming part of the product value, better service can improve the company's competitiveness.

4  Flow:

1,Customers or operational people comes to the counter, staff or service personnel presses voice control button "Welcome”, the evaluator says “Welcome", after the service ended, staff or service personnel presses voice control button "Please evaluate”, the evaluator says “please evaluate for my service”, reminding the customer or operational people to evaluate. After customer or operational people pressing button for evaluation, the evaluator says “thanks” . then evaluation is completed. The evaluation data transmits to the server through ***mode. The server gathers and stores evaluation data, and generates various reports of web forms. Managers can check the result through web query login, comparative analysis of results so as to achieve real-time management of Windows services.

5     Appearance of the terminal:

1 patent-granted six evaluation button:  satisfied, basically satisfied, bad attitude, not efficient, unskillful,To be improved.  Once operation, and you can know the exact reason for customers’ reason of dissatisfaction.   (PS: Button color can be customized. You can choose language on the panel. Moulding factory charges fee for such customer-made working. )

2 staff seat card: include staffs’ department, name,  title, number etc.  ( CAN make by yourself )

within the unit LAN or Internet ; comfortable interface, you can query and analyze info by various conditions and then print.

Features:

1USB port of the evaluator connects with the USB port of PC directly.

2Supporting employee identification ; U02 identifies staffs through staff seat card. ( while U01 use  client login software  )

3 Evaluation data is  specific to every one;

4 It supports welcome,please evaluate,a meter outside,thanks etc voice prompt;volume is adjustable;

5 one of the most popular and widely used evaluators;

6  the evaluation data transmits to the server directly through the LAN or the Internet, no need to layout wires between evaluators.

Product features: Communicating and getting  electricity through the USB interface, without external power supply,                            

Applicable scope:It’s suitable for every window that has a  computer and the computers are in the same local area network, computer have free USB interface, the outputing environment of voltage and current of USB interface is stable.

 Topology map

Let Customer Satisfied-Widely used Six Button USB Type service quality evaluation equipment to service hall and window